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Virtual Phone Numbers (DIDs) require registration

legal restrictions

According to our Terms of service our customers must be real and identified persons. For this reason, the first time you place an order in our website you will be asked to upload a copy of your personal identification document. 

Furthermore, while many countries have an unrestricted policy for Virtual Phone Number allocation, some require documentation. When you are buying a number from a country without restrictions, the review of the document will be almost immediate; for the other countries it may take some hours, but never more than one day.

Notice that some countries require that the buyer of the number is residing in the same country or in the same city as the number itself.

Please check if you are authorized to buy a number before creating an order!

The following table shows the requirements that apply when purchasing a virtual phone number from these countries.

You will be required to provide the listed documents in PDF/image format during the number purchase process.

 

Required Documents
Country Local National Toll-Free Shared cost Mobile
Albania 1, 2, 3 N/A N/A N/A N/A
Australia 1, 3 N/A 1, 3 1, 3 1, 2, 3, 7
Belgium 1, 5 1, 4 - N/A N/A
Bosnia & Herzegovina (*l) 1, 2, 5, 7 N/A 1, 3 N/A N/A
Bulgaria 1, 2, 6 N/A 1, 3 N/A N/A
China (*a,d,f) 1, 2, 3, 7 N/A N/A 1, 2, 3, 7 N/A
Croatia (*g) 1, 2, 5 N/A 1, 2, 4 N/A N/A
Cyprus (*b) 1, 2, 3, 7 1, 2, 3, 7 - N/A N/A
Ecuador - N/A 1, 3 - N/A
Estonia (*f,j) N/A 1, 3 - N/A N/A
France 1, 5, 7 1, 4 1, 4 N/A 1, 2, 3, 7
Georgia 1, 2, 6, 7, 8 1, 2, 3, 8 1, 2, 3, 8 N/A N/A
Germany (*c) 1, 2, 6, 7, 8 1, 2, 4, 7, 8 1, 2, 4, 7 N/A N/A
Greece 1, 4 N/A N/A N/A N/A
Hong Kong N/A 1, 2, 4, 7 1, 3 N/A N/A
Hungary 1, 2, 6, 7 1, 2, 4, 7 - N/A N/A
Iceland N/A N/A 1, 3 N/A -
India N/A N/A 1, 3 N/A N/A
Indonesia N/A N/A 1, 3 N/A N/A
Ireland 1, 5 1, 3 - - N/A
Italy (*g,m) 1, 2, 5, 7 N/A 1, 2, 3, 7 N/A N/A
Japan (*f,g) 1, 2, 6, 7 1, 2, 3, 7 1, 2, 3 N/A N/A
Kazakhstan 1, 3 N/A N/A N/A N/A
Latvia (*f) 1, 2, 4 N/A 1, 4 N/A N/A
Luxembourg (*k) N/A 1, 3 1, 3 N/A N/A
Malaysia (*d)(*g) 1, 2, 4, 7 N/A 1, 2, 3, 7 N/A N/A
Malta N/A 1, 2, 4, 7 N/A N/A N/A
Montenegro N/A N/A 1, 4 N/A N/A
Netherlands 1, 5 1, 4 N/A N/A -
Panama (*d) - N/A 1, 3, 8 N/A N/A
Peru 1, 2, 3, 7 N/A 1, 2, 3, 7 - N/A
Portugal N/A 1, 4 - N/A N/A
Romania 1, 3 1, 3 1, 3 N/A N/A
Russian Fed. 1, 2, 3 N/A 1, 2, 3 N/A 1, 2, 3
Saudi Arabia (*j) N/A N/A 1, 3 N/A N/A
Serbia (*l) 1, 2, 5, 7 N/A - N/A N/A
Singapore 1, 2, 3 N/A 1, 3 N/A N/A
Slovenia (*f) 1, 5 N/A - N/A N/A
South Africa (*e,g) 1, 2, 5, 7 1, 2, 3, 7 1, 2, 3, 7 N/A N/A
Spain 1, 2, 4 1, 2, 4 - N/A N/A
Switzerland (*g) 1, 2, 3 N/A - N/A N/A
Thailand (*d) 1, 3 1, 3 1, 3 N/A 1, 3
Ukraine (*h) 1, 2, 3 N/A - N/A -
United Arab Emirates (*j) N/A N/A 1, 3 N/A N/A
Uruguay (*j) N/A N/A 1, 3 N/A N/A
Venezuela (*d,i) 1, 2, 4 N/A N/A N/A N/A
Vietnam N/A N/A N/A N/A 1, 2, 3

  • "-" : User registration is not required
  • "N/A":  DIDs not available
 
Required Document List:
1 Name, business name and contact phone numbers.
2 Passport or ID copy. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
3 Address worldwide.
4 Local address in the same country as DID ordered.
5 Local address in the same area as DID ordered.
6 Local address in the same city as DID ordered.
7 Proof of address form (copy of utility bill no older than 6 months).
8 Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.

*a - China Local and Shared Cost registration requires company registration certificate along with passport or ID copy and 2 proof of address forms (no older than of 3 months) to be provided.

*b - Cyprian company certificate should be provided in case registration is performed under company name.

*c - Germany company certificate should be provided in case German Local or National number registration is performed under company name.

*d - The detailed service description of DID usage.

*e - Passport or ID copy: South African national identity document; South African biometric national identity card; passport (issued by any country).

*f - The following numbers’ registration process cannot be performed under personal details: China Local, China Shared Cost, Japan Toll-free, Estonia National, Latvia Local, Slovenia Local.

*g - In case registration process is performed under a company name, company registration certificate shall be provided along with passport or ID copy.

*h - Ukrainian Local DID registration process cannot be performed under a company name.

*i - Venezuelan passport or ID copy; Venezuelan company certificate should be provided in case registration is performed under company name.

*j - Letter of intention (LOI) has to be provided for United Arab Emirates, Saudi Arabia, Uruguay Toll-free and Estonia National registrations.

*k - If registration is performed using personal details, end user’s birth date and birth place should be provided as well.

*l - Local passport or ID copy; local registration certificate should be provided in case registration is performed under company name.

*m - The national tax code is required in case number registration is performed under personal details; VAT number and signatory tax code are required in case number registration is performed under company details.


1 Bolivia Toll-Free Registration Form.pdf Download
2 Germany Local Registration Form.pdf Download
3 Letter of intentions for United Arab Emirates, Saudi Arabia, Uruguay and Estonia Download